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Flows

Hand the repetitive work to flows, and let your team look after customers.

A flow starts with an event: a new message, a new customer, a payment, a Lead Ads form or a webhook from your store. It then sends messages, creates payment links, asks for consent, calls your systems over HTTP and branches on the result.

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Lavin Boutique Business account

Cash-on-delivery order #10511

2 items · Cash on delivery

Waiting for confirmation

Do you confirm your order?

15:30

ConfirmCancel

Confirm

15:34

Thank you, your order is being prepared.

15:34

Building blocks

  • Events

    Start on a new message, a new customer, New Payment Received, Webhook Received or Lead Received.

  • Send Payment Request

    Enter an amount and currency; the flow sends the link in the chat and continues once it is paid.

  • HTTP Request

    Look up an order or create a record in your system and keep the answer as a flow variable.

  • Opt-in

    Ask for consent and save the Yes or No on the customer’s profile.

  • Conditions

    Branch on payment amount, currency, profile fields or flow variables.

  • AI Agent

    Run an AI assistant inside the flow and continue on its result.

Example: cash-on-delivery confirmation

Your store sends the new order to MonoChat by webhook; the flow asks the customer to confirm and writes the answer back with an HTTP request.

  • Starts with Webhook Received
  • A confirmation message with buttons
  • HTTP Request back to the store
  • A condition branches on the answer

How to set it up

  1. Pick the event

    Add the event that starts the flow.

  2. Add the steps

    Connect message, payment, HTTP and condition nodes.

  3. Publish

    Turn the flow on; every run is recorded.

Step by step in the help center

FAQ

Frequently asked questions

Short answers. Message us on WhatsApp for anything else.

Do I need to code?

No, flows are built from nodes. You can add code with custom functions when you need it.

How does my store notify MonoChat?

The Webhook Received node has its own URL and secret; your store posts the order there.

What happens after a payment?

The New Payment Received event continues the flow, for example with a confirmation.

Keep exploring

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