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Team inbox

Every channel, one inbox, the whole team.

Instagram DMs, WhatsApp messages and web chats in one list. Assign each conversation to the right person, see the customer’s history and notes beside it, and answer in seconds with saved replies.

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Lavin Boutique Business account

İade için ne yapmam gerekiyor?

14:02

Merhaba Ayşe Hanım, 14 gün içinde iade edebilirsiniz. Sipariş numaranızı paylaşır mısınız?

14:03

10482

14:03

Teşekkürler, iade talebinizi oluşturdum. Kargo kodu SMS ile gelecek.

14:05

What is in the inbox

  • Assignment and workgroups

    Assign conversations by hand or automatically, and split sales, support and store teams into workgroups.

  • Filters

    By channel, user, workgroup, CRM data, date and session type.

  • Saved replies and "/"

    Save frequent answers as short messages and call them with "/" while you type.

  • Template messages

    Reopen a conversation with an approved WhatsApp template once the 24-hour window has closed.

  • Customer card

    Profile, tags, notes, billing and gallery beside the conversation.

  • Mobile app

    Answer from the field, the store or the road with the iOS and Android app.

Order for the team, speed for the customer

Set working hours, decide with roles who sees what, and export a conversation when you need it.

  • Roles and permissions
  • Working hours
  • Past sessions in one place
  • Conversation export

How to set it up

  1. Connect channels

    Add WhatsApp, Instagram and the rest in Settings.

  2. Invite the team

    Add users and choose their roles and workgroups.

  3. Start answering

    Open the inbox; every message is in one list.

Step by step in the help center

FAQ

Frequently asked questions

Short answers. Message us on WhatsApp for anything else.

How many users can I add?

Basic includes 1 user and Growth 2; extra users on Growth are $30 a month each (VAT included), up to 50.

Can I answer Instagram comments?

Yes, Instagram DMs and comments come into MonoChat.

Is there a mobile app?

Yes, on the App Store and Google Play.

Keep exploring

Start today

Every customer conversation in one place.

Connect your first channel in minutes. The Basic plan is free with 1,000 outgoing messages a month.

Start free Chat on WhatsApp

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