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Municipalities

Citizen requests on WhatsApp, tracked until they are resolved.

A broken street lamp, a pothole, an overflowing bin: citizens want to report it with a photo. Citizen Services Assistant picks the category, asks for a photo and location when needed, gives a reference number, routes the request with its time to resolve and keeps the citizen updated.

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Municipal Service Desk Official account

The street lamp on our street has been out for two days.

22:05

Thank you for reporting it. Please send a photo and your location.

22:05

📍 Location shared

22:06

Request no. 24-08817

Street lighting · Public Works

You will hear at every step

Your request has been sent to the department.

22:06

Public service communication

  • Scattered channels

    Requests by phone, e-mail and social media never meet in one place.

  • No follow-up

    Citizens never hear what happened to their request.

  • Work sent to the wrong team

    Requests are routed by hand and deadlines slip.

The app

Your service desk with Citizen Services Assistant

  • Every request tracked to the end

    The assistant picks the category, asks for a photo and location when needed, and gives a reference number.

  • Nothing waits too long

    Each category goes to its department with its own time to resolve; overdue requests are flagged and supervisors told.

  • Citizens hear back

    Scheduled, in progress, resolved or rejected, with your note, and a rating at the end; a low rating creates a call-back.

  • Appointments, events, announcements, surveys

    Service questions, office appointments, events and courses, announcements by topic and district, consultation surveys and reports.

Install the app App details

For public bodies in Türkiye

  • When data must stay in-house, MonoChat can run on your own servers (on-premises).
  • Announcements are sent by topic and district.
  • Not for political campaigning; the app is for service requests and public announcements.
All integrations
Citizen Services Assistant

FAQ

Frequently asked questions

Short answers. Message us on WhatsApp for anything else.

Can it run on our own servers?

Yes, on the Enterprise plan; conversations and reports stay with you.

Who decides where requests go?

You set the department or person and the time to resolve for each category.

Do citizens see the status?

Yes: scheduled, in progress, resolved or rejected.

Other sectors

Start today

Every customer conversation in one place.

Connect your first channel in minutes. The Basic plan is free with 1,000 outgoing messages a month.

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