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E-commerce

Turkish shoppers ask on WhatsApp. Answer them in Turkish, around the clock.

Selling to Türkiye means questions about sizes, shipping (kargo) and returns arriving on WhatsApp and Instagram, often late in the evening. MonoChat’s AI assistant finds the product, sends a checkout link and tracks the order, and hands the rest to your team with the full history.

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Lavin Boutique Business account

Hi, when will order 10482 arrive?

21:14

Order #10482

Shipped · 2 items

Tracking link

Your order was handed to the carrier yesterday. You can follow it with the tracking link.

21:14

Do you have the same dress in M?

21:15

Yes, size M is in stock. Shall I add it to a cart and send you the checkout link?

21:15

Yes, send itSee details

Where the messages come from

  • Order and shipping questions

    Most of the day goes to the same question: where is my order, when will it arrive, can the address change?

  • Messages after hours

    Shoppers write in the evening and at weekends. An answer the next morning is often too late.

  • Abandoned checkouts

    A shopper reaches checkout, has one question, and leaves.

The app

Your store inside the chat with Shop Assistant

  • Product cards and checkout links

    Shoppers ask for a product, size or colour and get cards with a photo and price. Buy opens your store’s own checkout with the items already in the cart.

  • "Where is my order?" answered

    The assistant finds the order by its number or the shopper’s phone and shares its status, the tracking link and the order page.

  • Cart reminders

    Up to three polite reminders at the times you choose, with a Complete my order button. Add a discount code to the last one if you like.

  • Shopify or your own platform

    Connect Shopify, or any other platform through the API. Product search in a Ticimax store is done by the CompanyAI app.

Install the app App details

Built for how Türkiye pays

  • Send payment links through iyzico, Paywall, Vakıfbank Sanal POS, İşyerimPOS or UniqoPay; Paywall’s hosted checkout offers instalments (taksit).
  • Build a confirmation flow for cash-on-delivery orders: your store’s order webhook starts a MonoChat flow and the shopper confirms on WhatsApp.
  • Send campaign messages with approved WhatsApp templates to customers who agreed to receive them.
All integrations
Shop Assistant

FAQ

Frequently asked questions

Short answers. Message us on WhatsApp for anything else.

Does it work with Ticimax?

The CompanyAI app searches products in a Ticimax store and shows the matches in the chat. Order tracking and cart reminders in Shop Assistant work with Shopify or a platform connected through the API.

Do payments go through MonoChat?

No. Shop Assistant’s Buy link opens your store’s own checkout, and payment links sent in the chat pay into your own iyzico, Paywall or virtual POS account.

Can I answer Trendyol or Hepsiburada messages here?

Not today: there is no marketplace integration. MonoChat connects WhatsApp, Instagram, Facebook, TikTok, Telegram, web chat and SMS. Tell us what you need on the Integrations page.

Other sectors

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