Privacy Policy
This policy explains how Bordo Bilişim Ticaret A.Ş. (“MonoChat”) collects, uses, stores and protects personal data within the services it provides.
Last updated: 29 October 2026
Data controller
- Company: Bordo Bilişim Ticaret A.Ş.
- Brand: MonoChat
- Address: Aksu Mah. OMÜ Cad. Samsun Teknopark No: 165/37, 55270 Atakum, Samsun, Türkiye
- MERSİS no: 0180095371600001
- Trade registry: Samsun, no. 32839
- Tax office and no: Gaziler, 1800953716
- Registered e-mail (KEP): bordo.bilisim@hs01.kep.tr
- E-mail: hello@monochat.ai
- Phone: +90 850 840 55 61
Personal data we collect
- Identity: first and last name
- Contact: e-mail, phone number, address
- Company: company name, tax number
- Technical: IP address, browser information
- Transactions: platform usage data, message statistics
Purposes
- Providing the service and platform access
- Customer support
- Invoicing and payments
- Meeting legal obligations
- Improving service quality and analysis
- Marketing, with your explicit consent
Security
- Security policies in line with ISO 27001
- Regular security reviews and updates
- Multi-factor authentication against unauthorised access
- Backup and recovery systems
Retention
- Contract term plus 10 years (commercial records)
- Marketing data: until you withdraw consent
- Logs: 2 years
- Financial records: 10 years (tax law)
Your rights under the KVKK
- To learn whether your personal data is processed
- To request information about it if it is
- To learn the purpose of processing and whether data is used for that purpose
- To know the third parties in Türkiye or abroad to whom it is transferred
- To ask for incomplete or incorrect data to be corrected
- To ask for it to be deleted or destroyed
- To ask for corrections, deletions and destructions to be notified to those third parties
- To object to a result against you that arises solely from automated analysis
- To claim compensation for damage caused by unlawful processing
Contact
To exercise your rights, write to hello@monochat.ai or call +90 850 840 55 61. We answer within thirty days at the latest.
Changes
We update this policy when needed and announce significant changes by e-mail or on this site.