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Stores and chains

"Is it in stock at my store?" Answered in the chat, with a reservation.

Before they visit, shoppers ask on WhatsApp whether an item is in stock, which store is closest and whether it can be held. Store Assistant answers per store, reserves the item and gives a code to pay at the till.

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Kuzey Shoes Business account

Do you have the black boots in 39 at the Kadıköy store?

11:02

Only a few left in 39 at Kadıköy. Shall we hold a pair for you?

11:02

Hold itOther store

Hold it

11:03

Reservation K-4821

Kadıköy store · held for 2 days

Pay at the till

Your pair is on hold. We will remind you before the hold ends.

11:03

What store teams deal with every day

  • Stock questions by phone and message

    Every store answers the same question, and the shopper waits until they reach the right one.

  • Holds that are never collected

    Items held by phone are forgotten, or promised to two people.

  • A loyalty programme stuck at the till

    Points and coupons live in the POS, and shoppers cannot ask about them.

The app

Every store in the chat with Store Assistant

  • Stock in every store

    In stock, only a few left or out of stock at each store, without numbers unless you allow them.

  • Click & collect

    The shopper reserves an item, picks the store, gets a code and pays at the till. The item is held for the time you set, with a reminder before the hold ends.

  • A loyalty club that runs itself

    Points on every purchase, tiers by spend and rewards that turn points into coupons. Shoppers join and check points in the chat, and get a birthday gift.

  • Order tracking and campaigns

    "Where is my order?", QR codes and campaign messages in the same app.

Install the app App details

For chains in Türkiye

  • Google Review Requests asks for a review after a visit, with a review link for each branch.
  • Stock and orders come from your own systems; store staff manage reservations from the store desk in MonoChat.
  • Instagram DMs, WhatsApp and web chat land in one inbox.
All integrations
Store Assistant

FAQ

Frequently asked questions

Short answers. Message us on WhatsApp for anything else.

Where does stock come from?

Store Assistant is set up to read stock and orders from your own systems. It says in stock, few left or out of stock, without numbers unless you allow them.

Is payment taken when reserving?

No. The shopper gets a reservation code and pays at the till.

How many stores can I add?

All of them; shoppers can ask for the nearest one.

Other sectors

Start today

Every customer conversation in one place.

Connect your first channel in minutes. The Basic plan is free with 1,000 outgoing messages a month.

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