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Voice calls

Phone calls, next to your messages.

Connect your SIP account to MonoChat as a voice channel. Inbound calls reach your team in MonoChat and arrive in the mobile app as call notifications. One team handles messages and calls from one place.

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What the voice channel includes

  • Your own SIP account

    Choose Voice Channel and enter your SIP account or provider details.

  • Calls on the mobile app

    Inbound calls reach the team as call notifications in the MonoChat app.

  • Beside your messages

    The team handles WhatsApp, Instagram and calls on one platform.

Who it is for

Businesses whose customers both write and call: clinics, hotels, workshops and call centres.

  • Generic SIP with your own provider
  • Web panel and mobile app
  • One team, one platform

How to set it up

  1. Add a Voice Channel

    Pick Voice Channel in Channels.

  2. Enter SIP details

    Host, port, username and protocol.

  3. Connect the team

    Match the users who take calls.

Step by step in the help center

FAQ

Frequently asked questions

Short answers. Message us on WhatsApp for anything else.

Which SIP providers work?

The Generic SIP channel connects SIP accounts by host, port, username and protocol. Message us about your provider.

Where do calls arrive?

With your team in MonoChat and in the MonoChat mobile app.

Which plans include it?

Voice calls over SIP are in Basic, Growth and Enterprise.

Keep exploring

Start today

Every customer conversation in one place.

Connect your first channel in minutes. The Basic plan is free with 1,000 outgoing messages a month.

Start free Chat on WhatsApp

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