Municipalities and public bodies

Citizen Services Assistant

A broken street lamp, a pothole, an overflowing bin: citizens want to report it with a photo. Citizen Services Assistant picks the category, asks for a photo and location when needed, gives a reference number, routes the request with its time to resolve and keeps the citizen updated.

Install the app Setup guide

What it does

Every request tracked to the end

The assistant picks the category, asks for a photo and location when needed, and gives a reference number.
Nothing waits too long

Each category goes to its department with its own time to resolve; overdue requests are flagged and supervisors told.
Citizens hear back

Scheduled, in progress, resolved or rejected, with your note, and a rating at the end; a low rating creates a call-back.
Appointments, events, announcements, surveys

Service questions, office appointments, events and courses, announcements by topic and district, consultation surveys and reports.