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What it does

It only says what is written down

Everything it may say sits on four tabs of its own screen. It never states a price, delivery time or guarantee that is not written there.
It takes a message instead of improvising

With no answer, it writes the request down and tells the customer a person will come back.
"Check this" before it goes live

Answers written from general knowledge of your sector arrive switched off with a "Check this" badge until you approve them.
In the customer’s language

Customers write in their own language and get the answer in that language.